Privacy Policy

This Privacy Policy (“Policy”) explains how we collect, use, store, and protect your personal information when you use our website (the “Website”) or purchase products (the “Products”).

We are committed to safeguarding your privacy in accordance with applicable international data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other global privacy standards.

By accessing our Website or purchasing our Products, you agree to the terms outlined in this Policy. We may update this Policy from time to time by posting a revised version on this page.

1. Data Controller

The entity responsible for your personal information is:
Syavana (“we”, “us”, “our”).
We operate globally as an online retailer committed to ensuring the protection of your data across all regions.

2. Whose Data We Collect

This Policy applies to personal data collected from:

  • Visitors: individuals browsing our Website.

  • Customers: individuals who purchase or receive Products.

  • Contacts: individuals who communicate with us via the Website, email, chat, or other channels.

3. Information We Collect

We may collect, store, and process the following categories of personal information:

Visitors

  • IP address

  • Device information

  • Browsing behavior (cookies, pages visited, session data)

Customers

  • Full name

  • Email address

  • Billing and shipping address

  • Payment information

  • Phone number

  • Order history

Contacts

  • Name

  • Email address

  • Any details voluntarily provided during communication

Some information is mandatory in order for us to provide our services or fulfill your order.

4. How We Use Your Information

We use your personal information for:

  • Order processing: managing, fulfilling, and delivering your Products.

  • Customer accounts: creating and managing user accounts.

  • Customer support: responding to questions, inquiries, and requests.

  • Personalization: tailoring your Website experience and product recommendations.

  • Website performance: analyzing and improving site functionality and security.

  • Fraud prevention: identifying and preventing unauthorized or fraudulent transactions.

  • Product development: improving Products and services based on feedback and analytics.

  • Marketing (consent-based): sending promotional messages only with your explicit permission.

We will only use your information for other purposes if legally required or if you have provided explicit consent.

5. Sharing Your Personal Information

We may share your data with trusted third parties, including:

  • Internal team members

  • E-commerce platforms (e.g., Shopify)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • IT and cloud service providers

  • Customer support and analytics tools

  • Professional advisors (legal, financial, compliance)

  • Government or regulatory authorities, if required by law

All third parties are contractually obligated to protect your data and use it only for authorized purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure Website functionality

  • Remember your preferences

  • Analyze browsing activity

  • Personalize offers and product recommendations

You can disable cookies through your browser settings, but certain Website features may be affected.

7. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfill orders

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Improve functionality

After the retention period, your information will be securely deleted or anonymized.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, or disclosure.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data (“right to be forgotten”)

  • Request data portability

  • Withdraw consent at any time

  • Object to certain types of processing

  • File a complaint with your local data protection authority

To exercise any of these rights, please contact us at:
support@syavana.com

10. Marketing Communications

We will send marketing emails only if:

  • You have opted in, or

  • You have agreed to receive updates or newsletters

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. International Data Transfers

As a global business, your personal information may be stored or processed in countries outside your country of residence.

Where required, we implement appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Data protection agreements

These measures ensure your data remains protected regardless of where it is processed.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
support@syavana.com